Training for Success
Intellectual capital gets a great deal of lip service these days as a company’s most important asset. But surprisingly few companies have a coherent strategy for identifying and holding onto their intangible assets.
Top-level executives and other management staff who make decisions calling for major information technology and business process changes must understand the following indispensable principle of risk reduction: “New technology delivers its fullest value only when all the people who will use it accept its importance and understand how to make it work as it is intended”.
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