Business
Front Line Innovation
Going way above and beyond the call of duty to help a customer, because you feel it is the right thing to do, without any expectation other than a satisfied customer is what I’d like to call a ‘miracle’. Customer service is not about what firms do. It is what people do. People who care [...]
Read More >>The law of the little shovel
“If you want to dig a big hole, you need to stay in one place. If you walk around town with a little shovel, you’ll just end up digging thousands of little holes, not one big one. Call on one person ten times and you might make the sale. Call on ten people once each [...]
Read More >>Trust and Confidence
IMO, Trust is binary. You either trust, or you don’t. It’s a simple yes or no. Trust is sacrificial, you have to make yourself vulnerable in order to trust. Trust is two-way; I cannot trust you unless you trust me. Trust is a relationship, a bond. It has something to do with Emotional Intelligence and [...]
Read More >>Doing the Right Thing
A leader’s first duty is to provide vision and strategy; his next is to say thank you. In between these two a leader is a servant and a debtor. From an enterprise perspective, I’ve always felt that true leadership is about Doing the Right Thing, and that the role of control functions is to make [...]
Read More >>Personal E-Branding
Thinking back to when I was first starting my career, personal branding was basically not to get noticeably embarrassed in public, carrying business cards, and looking professional at all times. Personal branding has come a long way! Now a days personal branding is more important than ever. Brand authenticity and its communication through social media [...]
Read More >>Blog to Last!
The Internet has an immense power of reaching individuals of various special interests. Unlike traditional media forms, the Internet has provided an avenue for grassroots participation for various marginal groups and individuals. You can’t succeed online if you don’t connect with people. The internet is driven by people like you and I, and the more [...]
Read More >>SEO
The ultimate goal of a website is to attract internet visitors. Studies have shown that the majority of people find websites by using one of the major search engines. So if you are considering building a new website or updating an existing one, then search engine optimization (SEO) should be one of your top priorities. [...]
Read More >>In the Zone!
No, this is not about Britney Spears. Remember when you had to write term papers. Sometimes it was murder to get started, so you did everything imaginable other than actually write the paper. And when there was no more time to kill, you started to work. Surprisingly, something changed. You found that it wasn’t so [...]
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