Informality
24. Oct, 2004 
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Bureaucracy strangles, informality liberates. Creating an informal atmosphere is a competitive advantage. Bureaucracy can be the ultimate insulator. Informality isn’t about first names or casual clothing. It’s so much deeper. It’s about making sure everyone counts — and everybody knows they count.
Titles don’t matter. There aren’t epaulets on shoulders, or stiffs in corner offices making [...]
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